Returns

There are significant differences between the EU data protection and US data privacy laws. These standards must be met not only by businesses operating in the EU but also by any organization that transfers personal information collected concerning citizens of the EU.

Owner review required: This is a starter returns policy. The store owner should review it for Swedish and EU consumer-law compliance before launch.

Returer / Returns

Kunder som handlar online inom EU har normalt 14 dagar från mottagandet att meddela att de vill ångra ett köp. This draft should be checked before launch so the final wording matches Oran Velorians actual process.

How to request a return

  • Contact us through the contact page within the applicable return period.
  • Include your order number, email address, and the product you want to return.
  • Wait for return instructions before sending anything back.

Condition

Products should be returned unused, unopened, and in their original condition when possible. The owner should confirm the final rules for sealed fragrance products before launch.

Return shipping and refunds

Unless otherwise required by law or confirmed by Oran Velorian, the customer may be responsible for return shipping. Refunds are processed after the return has been received and checked.

Damaged or incorrect items

If your order arrives damaged or incorrect, contact us as soon as possible with your order number and photos so we can review the issue.